Privacy Policy

Effective Date: November 19, 2023 Last Updated: November 19, 2023

1. Introduction

ADTOPUS SOLUTION COMPANY LIMITED (“we”, “us”, “our”) operates Snkr4uhere at https://snkr4uhere.com. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and make purchases from our website. We are committed to protecting your privacy and ensuring a secure online experience.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

a) Personal Information (provided directly): This includes information you voluntarily provide to us when creating an account, placing an order, or contacting us. This may include your name, email address, phone number, and shipping and billing addresses.

b) Payment Information: When you make a purchase, your payment card details (such as card number, expiration date, and CVV) are processed directly by our secure payment gateways, Stripe and PayPal. We do NOT store your full payment card numbers or CVV codes on our servers.

c) Automatically Collected Information: When you visit our website, we automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, device information, referring URLs, the pages you view on our site, and the duration of your sessions.

d) Transaction Data: We collect details about your purchases, including order history, amounts paid, and the specific products you have bought.

e) Cookies & Tracking: We use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and for marketing purposes. For more detailed information on how we use cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

  1. To process and fulfill your orders, including order verification and inventory management.
  2. To send you order confirmations, shipping updates, and other transactional emails related to your purchases.
  3. To process payments securely through Stripe and PayPal.
  4. To provide customer support, respond to your inquiries, and handle returns or exchanges.
  5. To prevent fraud, detect security incidents, and protect the integrity of our website and services.
  6. To improve our website, products, and user experience by analyzing usage patterns and feedback.
  7. To comply with legal obligations, applicable laws, and regulations.
  8. To send you marketing emails about new products, promotions, or special offers, but only if you have explicitly opted-in to receive them. You can unsubscribe at any time using the link provided in every email.
  9. To analyze site performance and optimize our marketing efforts.

4. How We Share Your Information

We share your information only with trusted third parties necessary for the operation of our business and to provide you with our services:

  • Stripe and PayPal: For secure payment processing, fraud prevention, and transaction verification.
  • USPS, UPS, and FedEx: To facilitate the shipping and delivery of your orders.
  • Legal authorities: When required by law, court order, or governmental request to comply with legal processes or protect our rights.

We do NOT sell, rent, or trade your personal information to any third party for their independent marketing purposes.

5. Important Stripe Disclosure

When you use Stripe to make a purchase on Snkr4uhere, Stripe may collect information about your device (such as IP address, device identifiers, browser language, and operating system), your browsing behavior on our site (including pages visited, links clicked, and mouse movements), and any form data you enter during the checkout process – even if you do not complete the transaction. This data is collected by Stripe for fraud prevention, security purposes, and to improve their services. For a comprehensive understanding of how Stripe handles your data, please review Stripe’s Privacy Policy.

6. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

  • SSL/TLS encryption: All data transmitted between your browser and our website is protected using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption.
  • PCI-DSS compliance: Our payment processing partners, Stripe and PayPal, are PCI-DSS compliant. We never store raw payment card data directly on our servers.
  • Access Control: Access to your personal data is restricted to authorized personnel only, who are bound by strict confidentiality obligations.
  • Regular Audits: We conduct regular security audits and monitoring to identify and address potential vulnerabilities.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements:

  • Order and transaction records: Retained for a minimum of 7 years to comply with legal and accounting obligations.
  • Account data: Retained for as long as your account remains active. If you request account deletion, your data will be removed within a reasonable timeframe, subject to legal retention requirements.
  • Marketing preferences: Retained until you unsubscribe from our marketing communications.

8. Your Rights

For All Users: You have the right to:

  • Access, correct, or delete your personal data held by us. You can usually do this by logging into your account or by contacting us directly.
  • Opt out of marketing emails at any time by clicking the “unsubscribe” link provided in every marketing email.
  • Request a copy of the personal data we hold about you.

For California Residents (CCPA/CPRA): If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information is collected about you and how it is used.
  • The right to delete personal information collected from you.
  • The right to opt-out of the sale or sharing of your personal information.
  • The right to non-discrimination for exercising any of your CCPA/CPRA rights.

To exercise your rights under CCPA/CPRA, please contact us at: support@snkr4uhere.com. Note: As disclosed in Section 5, if you use Stripe for payment, Stripe may collect and share certain device and activity data with their advertising partners, which may be considered “selling” or “sharing” under California law. If you wish to opt out of such potential “selling” or “sharing” of your information, please contact us.

9. Children’s Privacy

Snkr4uhere is not directed to children under the age of 13, and we do not knowingly collect personal information from individuals under 13 years of age in compliance with the Children’s Online Privacy Protection Act (COPPA). If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

ADTOPUS SOLUTION COMPANY LIMITED is based in Hong Kong. However, your personal data may be processed, stored, and transferred to the United States and other countries where our third-party service providers, such as our payment processor Stripe (Stripe, LLC, USA) and shipping carriers (USPS, UPS, FedEx), operate. These countries may have data protection laws different from those in your jurisdiction. By using our website and providing your information, you consent to such transfers and processing of your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with a new “Last Updated” date. Your continued use of the website after any changes to this policy constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@snkr4uhere.com

ADTOPUS SOLUTION COMPANY LIMITED Rm 1911A, Unit F, 19/F, Golden Bear Centre, 66 Chai WAN Kok Street, TSUEN WAN, HONG KONG